Refund policy

EASY RETURNS & EXCHANGES

Please note that Meadowlark has a 7 day returns policy: items to be returned or exchanged must be shipped/postmarked within 7 days of delivery date. This excludes made to order & sales items, which are non-exchangeable and non-refundable. Please follow our instructions below if you wish to make a return:

Inform us of your intent to return by emailing customer care at help@meadowlark.co.nz
Place the items in the original box or any other solid cardboard box.
Complete either our online returns form here or printed returns form here and include inside the box.
Tape the box closed securely.
Ship with your chosen courier or postal company – we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number.
Send your package to: Meadowlark, Level 1, 5 Newton Rd, Grey Lynn, Auckland 1010, New Zealand.

IMPORTANT INFORMATION

All exchanges are subject to availability.
There may be additional charges for postage on the new item.
Sale and made to order items are non exchangeable and non refundable.
Make sure products are exactly as you received them – unworn and in original packaging.
All products must be returned in their own undamaged box or pouch as this is considered part of the product.
Request a free ring sizer if you are unsure of your size.
If you guess your ring size and the ring needs to be altered, you may incur an alteration fee. Please email us to change your ring size.
Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you. This includes damage caused by inadequate packaging by you when returning goods.

For more information, head to our Returns & Exchanges page here.