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F.A.Q.
Purchase questions
Where can I see your jewellery in person?

You can visit any one of our stockists or if you are in the Auckland area you can shop in our showroom.

When will my order be ready?

If the item you ordered is in stock, it will be sent within 2 working days. If you have selected a made to order item, it will be produced by one of our jewellers. This currently takes approximately 6-8 weeks time. Gold plating requires an extra stage in production so may take a little longer. You will receive a confirmation of order email and may not hear from us until your item is shipped. If you want to check on your order status at any time, use customer care to send us an email, or live chat.

What is the best metal for my wedding and engagement ring?

It all comes down to budget and colour preference, the most durable options are platinum and 18ct gold.

What is my ring size?

Your ring size is not related to your clothing size and we don’t recommend you guess your size! We recommend you get measured professionally at your local jewellery store, or you can purchase our complimentary sizing tool. If your ring needs to be resized there will be a charge for this.

Can you resize my ring?

Yes we can, depending on the ring and the difference in size it will incur a fee. Simply send your items back to us packaged securely so it doesn’t get damaged, and include this returns form. If you have purchased the ring in a store, please return it directly to the store.

Can I request a different stone?

Yes you can. Use customer care to send us an email or live chat, and we will do our best to source your ideal stone.

Care questions
How long will gold plating last?

Gold plating naturally wears off over time, to make it last never use any soaps or chemicals while wearing gold plating, including washing hands. Read our care instructions for more information.

How do I care for my jewellery?

Information is available in our care instructions.

Responsibility questions
Where is my Meadowlark jewellery made?

Meadowlark jewellery is primarily made in our Auckland, New Zealand based atelier. One of our five jewellers will be making your piece especially for you. A small selection of our styles are also manufactured offshore. Continue reading about made to order and our responsibility.

Where are you stones and metal from?

We work closely with many suppliers around the world to source the best quality ethical stones and metals. Continue reading about our responsibility.

Does your jewellery contain nickel?

No our metals do not contain nickel but our gold plated pieces may contain traces of nickel.

Is your white gold rhodium plated?

No, we prefer the natural beauty of the metals. We do rhodium plate on request and like any plating, it needs to be cared for well and may need to be replated every year or so.